Terms & Conditions

Last updated: 25 October 2026

1. Service provider

2. Services and service model

Wiltan Digital designs, builds and maintains business systems, automations and websites under a licence-based service model. For system projects, a connected website is included in the agreed package; the domain is registered in the client's name and paid for by the client. Website-only projects do not include a custom business system unless expressly stated in the written quote. A one-time setup fee covers the design and build of the agreed system and/or website. The functions, integrations and deliverables included in each project are those expressly stated in the written quote. A recurring licence fee — payable monthly or per prepaid six-month or twelve-month package — covers: (i) a non-exclusive, non-transferable licence to use the delivered system and/or website and their proprietary components while the licence is active; (ii) hosting on the provider's infrastructure and the technical connection of the client's domain; and (iii) operational maintenance, meaning software updates, automated backups, security monitoring and keeping the system and website online, including reasonable efforts to diagnose and restore the agreed functionality if it stops functioning. The system and website operate on the provider's infrastructure and remain functional only while the licence is active.

Support levels. Technical support is provided on business days (Monday to Friday, excluding Polish public holidays). For critical incidents — the system or website fully offline or its agreed core functions (such as loading, forms, quotes, orders, bookings, dashboards or checkout, where included in the project) inoperative — diagnosis begins within 24 to 48 hours counted in business days from notification by email or WhatsApp. Non-critical incidents are handled in order of receipt within a reasonable period. 24/7, weekend or emergency support is not included; these response times refer to the start of diagnosis, not to guaranteed resolution times, which depend on the nature of the failure and on third parties.

Exclusions. The licence fee does not include visual or structural changes (texts, images, colours, fonts or new sections), new features, changes to agreed workflows or the loading of new content by the provider. Any such request is quoted separately as new, independent work. This exclusion does not prevent the client from entering or managing their own content and business records through the features included in the agreed system.

3. Quotes, prices and VAT

Prices shown on this website are indicative starting points in EUR and may vary depending on the scope of each project. Every project begins with a written quote stating a fixed price and scope. Only the written quote is binding. Prices are stated net of VAT. For business clients with a valid EU VAT number (verified in VIES) and a matching business name and address, invoices are issued under the reverse charge mechanism (0% VAT in Poland; the client accounts for VAT in their own country). For Polish clients and for private individuals (consumers), Polish VAT at the applicable rate (currently 23%) is added to the invoice.

4. Payment, billing cycles and invoicing

• Setup fee: 50% before work begins and 50% upon delivery of the functional system and/or website specified in the written quote. The agreed project is deemed delivered when the provider notifies the client that the agreed system and/or website is functional at the agreed address, and deemed accepted if the client does not raise substantiated objections in writing within seven (7) days of that notice. The final payment may not be withheld on account of change requests outside the agreed scope or beyond the included revision rounds.
• Licence fee: payable in advance for each period of the selected billing cycle — monthly, or as a prepaid six-month package (five monthly fees, one month free) or twelve-month package (ten monthly fees, two months free). Package discounts apply only to full periods paid in advance.
• Invoicing: automatic recurring charging is not used. Each period is invoiced individually and in advance by Fundacja Firma Dla Każdego. Invoices are payable by the due date stated on the invoice — by default seven (7) days from the invoice date and before the start of the period concerned — and a licence period is activated once its invoice is paid in full.
• Price adjustments: the licence fee (including package prices) may be updated with at least 30 days' written notice by email, taking effect from the next licence period. Periods already paid for are not affected, and clients who do not accept the new fee may cancel before it takes effect, without penalty.

5. Client cooperation and revisions

The setup fee includes up to two (2) rounds of revisions on the proposed design, interface and structure of the agreed system and/or website. A revision round means one consolidated set of feedback delivered by email in a single document or single consolidated list, within five (5) business days of delivery of the corresponding draft. Feedback scattered across multiple separate messages does not constitute a valid round and may be required to be consolidated into one list, which then counts as one round. If no consolidated feedback is received within that window, the draft is deemed approved for that round. Additional changes, or changes requested after final delivery, are quoted separately as new work.

The client agrees to provide the materials, information, feedback and approvals needed for the project within a reasonable time; any delay by the client automatically extends the agreed delivery dates by a period at least equivalent to the delay. If the client remains unresponsive for 30 consecutive days after a formal request sent by email or WhatsApp, the project may be considered abandoned; in that case the first 50% payment is retained as compensation for work performed and reserved capacity, and the project files are kept for 100 further days before permanent deletion.

6. Late payment of the licence fee

• After 31 days of non-payment, the system and website may be taken offline and the licence suspended.
• After 100 days, the contract is considered terminated for non-payment, the system and website may be removed from active servers and system files may be deleted.

Overdue amounts may accrue statutory interest for late payment; suspension of the system or website does not cancel amounts already due. Reactivation, where technically feasible, requires payment of all outstanding amounts, one licence period of the selected cycle in advance, and a non-refundable reactivation fee of €150 covering the restoration attempt only. If, upon restoring the backup, the system or website does not function correctly or requires complex repairs due to the period of inactivity, the provider may decline to repair it or to continue the service.

7. Acceptable use and immediate suspension

The system or website may be suspended immediately and without prior notice if it, or the client's use of it: (i) is used for illegal activities or to publish unlawful content; (ii) infringes third-party rights, including copyright, trademarks or image rights; (iii) distributes malware, spam or phishing; or (iv) endangers the security, stability, performance or reputation of the provider's servers, infrastructure or other clients. The client will be notified of the suspension and its reasons as soon as reasonably possible, and the affected system or website will be restored once the cause has been remedied. Suspension under this section does not release the client from payment obligations for the period concerned, and repeated or serious misuse constitutes grounds for immediate termination without refund.

8. Intellectual property, licence and client content

The hosting environment, servers, API keys, templates, third-party integrations and all code and design created by Wiltan Digital are and remain its exclusive property. The licence fee grants a licence of use only; the client acquires no right to access, copy, modify or transfer these components, and reverse engineering of components not covered by open-source licences is prohibited. Open-source components included in the system or website carry the rights granted by their respective licences. Wiltan Digital may present the delivered system and website and the client's trade name and logo in its portfolio and marketing materials, unless the client objects in writing.

Content supplied by the client (texts, images, product data and business records) remains the client's property at all times. Upon termination with payments up to date, the client receives within fifteen (15) working days their texts and images and, for e-commerce projects, the product and price list in CSV format, and the connection to the client's domain is removed, the domain remaining with the client. Personal data collected through the system or website, including their forms, belongs to the client as data controller and is delivered to the client upon termination in all cases, regardless of payment status. Source code, complete system databases, plugin configurations and third-party payment gateway histories are not deliverable, as they form part of the provider's licensed infrastructure.

9. Cancellation and termination

• By the client: the client may cancel the licence at any time with two (2) weeks' notice before the next billing date, by email sent to contact@wtdigital.studio with a copy to b2b@firmadlakazdego.pl; the notice is effective once sent to both addresses. Cancellation takes effect at the end of the last period paid for, when the system and website cease to operate and the licence ends. No refunds are made for unused periods, including unused months of prepaid six-month or twelve-month packages. Where setup work is still in progress, the client pays for the portion of the work completed.
• By the provider: Wiltan Digital may terminate the service with ninety (90) days' notice by email, delivering a backup of the client's own content (texts, images, product data, client-owned business records and captured form data) and the credentials needed for migration. If the provider terminates for operational reasons without fault or breach by the client, it additionally delivers a full standard site export containing the design, structure and layout of the website, enabling migration to the client's own hosting; active third-party plugin, theme and builder licences and the provider's API keys are excluded, and the client must acquire equivalent licences or engage their own developer to operate the migrated site. This website export does not transfer proprietary system components excluded under section 8.
• Consumers within the EU have a 14-day right of withdrawal from distance contracts. Work begins during this period only at the consumer's express request, given in writing when accepting the quote. By making that request, the consumer acknowledges that the right of withdrawal is lost once the service has been fully performed, and that early withdrawal may be charged proportionally to work completed.

10. Liability

Except in cases of intent or gross negligence, liability is excluded for indirect damages, loss of profit or loss of business, and for failures caused by circumstances outside Wiltan Digital's direct technical control, including cyber-attacks, failures or changes in external APIs and payment gateways, hosting infrastructure outages, suspension of services by the invoicing entity, or automatic updates of third-party software causing incompatibilities. In such cases reasonable efforts will be made, within the support